24/7 Support
Whether it's your account, deposits, withdrawals, bonuses, or gaming — we're always here to help.
Get help your way, whenever you need it
The fastest way to get help. An agent connects in an average of 3 minutes.
For complex issues or when you need to send documents, reach us by email. Expect a response within 2–4 hours.
Message us on WhatsApp — it's easy to send screenshots and you'll get a quick response.
Speak directly with an agent by phone for urgent issues. Priority line available for VIP members.
What do you need help with?
Everything related to registration, login issues, password changes, profile updates, and account verification.
Transaction issues with Mobile Pay, Nagad, and Rocket, delayed payments, limits, and charges.
Welcome bonuses, reload bonuses, cashback, VIP rewards, and wagering requirements.
Issues with games not loading, betting rules, Live Casino, slots, and Sports Betting.
Two-factor authentication, suspicious activity, account security, and data privacy.
VIP level upgrades, point redemption, exclusive perks, and loyalty program.
When you're gaming or betting online, small issues can come up from time to time — a deposit that doesn't go through, a forgotten password, or a bonus that seems to have gone missing. For all those moments, tebaji's Help Center is here for you.
Our support team works entirely in Bengali. Just write whatever you need to say in Bengali — no need to struggle with English. It may sound like a small thing, but experience shows it's what users appreciate most.
Most issues are resolved within 5 minutes — as long as you provide the right information. Our live chat agents can view your account details in real time and assist you instantly. Deposit stuck? Open a chat, share your transaction ID, and in most cases it's sorted within 10 minutes.
That said, some matters are better handled by email — such as submitting KYC documents, requesting an account unblock, or verification for large withdrawals. For these, email keeps everything in one place and makes the process smoother.
Having a few details ready before you reach out can speed up the resolution process — your registered mobile number or email, the transaction reference number (for payment-related issues), and the approximate time the issue occurred. A screenshot helps too, as it allows the agent to understand the situation faster.
Every ticket in tebaji's support system is assigned a tracking number. That means once you raise an issue, you can check its status at any time — no need to send repeated messages about the same problem.
Forgetting your password is the most common issue. Simply click the "Forgot Password?" link on the login page and an OTP will be sent to your registered number — use it to set a new password. The whole process takes about 3 minutes.
If your account suddenly gets locked, it's usually due to multiple incorrect password attempts. For security, the system automatically locks the account for 30 minutes. If the issue persists after that, please contact support.
Tebaji doesn't just offer gaming support — responsible gaming is taken just as seriously. If you feel your gaming is getting out of hand, you can contact the Help Center to set a deposit limit or request a temporary account break. This service is completely confidential and provided without any questions asked.
Last updated: a few minutes ago
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Step-by-step solutions for the most frequently asked questions
Occasional delays can happen due to network lag. The system will resolve it automatically.
Check your Mobile Pay/Nagad transaction history to confirm whether the payment was successful.
Keep your transaction reference number and a screenshot handy.
Contact support with your reference number — issues are usually resolved within 5–10 minutes.
Open the tebaji login page and click the "Forgot Password?" link.
Enter your registered mobile number. An OTP will be sent to that number.
Enter the 6-digit OTP sent to you via SMS. The code is valid for 5 minutes.
Use a strong password — at least 8 characters combining letters, numbers, and symbols.
Frequently Asked Questions
Tebaji will never ask for your password, PIN, or OTP over the phone or by message. If anyone claims to be from tebaji support and asks for this information, it's a scam — immediately support@tebaji.appto let us know.